More returns, less stress from your investment
Property management Brisbane
Investment property driving you up the wall?
Do your rental health a favour and discover the difference high-energy property management makes. Just landed an investment property? Current property management not up to scratch? We help property investors start out on the right foot or put things back on track. Our honest advice, great communication, and good old-fashioned hard work makes landlords and tenants feel right at home.
You’ll love our
clear communication.
preventative approach.
respect and care.
“We know Team Loyle truly care about our property, and finding good people to live there.”
We quickly learned with Stephen’s civil background came an attention to detail on maintaining our home over the last few years, which we’re very grateful for. They’ve navigated some tricky situations for us with some lovely honesty and you can tell they truly want to do a good job. We feel well-informed and represented.
Niamh and Alan, The Gap
Our keys to better rental management
An eye for what most needs doing
Our property management guru Stephen’s background in civil construction allows him to look past the small stuff to spot the things you’ll want to jump on before they become big problems. Messy rooms are easily tidied up, but something like poor drainage or overhanging trees is the one future mess you don’t want.
Crystal clear communicators
As with anything management, it’s all about communication. Whether you’re switching providers or just starting out with your rental, we make setting up with us simple and straightforward. Any tenant requests are dealt with quickly, and we’ll keep you apprised of the need-to-knows without bugging you about little things (that’s why you hired us, right?).
Respect, it works best
The golden rule of treating others how you’d like to be treated is a big part of our business. While we serve the landlord, we try to foster mutually respectful relationships with tenants. As your representatives, we show them respect, and they return the favour by caring for the property like it’s their own. It’s good for your investment, good for business, and good for the tenants. Happy days!
Smarter spends for better ROI
You got your investment property to turn a profit – keeping costs down is important. We keep a tight grip on the purse strings from day one, ensuring things like water compliance, so you can pass on usage charges to tenants. We’ve also developed relationships with marketing providers to secure competitive rates on photos and virtual tours.
Leased listings
Team Loyle’s guide to easy leasing
We’ve streamlined the process of setting up your investment property for maximum success (with minimum stress). Whether you’re just starting out with a recently acquired asset, or you’re looking to switch from another agency, we’ll step you through our roadmap for prosperous property management.
1. The inspection connection
2. Praiseworthy appraisals
3. Welcome aboard new landlord!
4. Checking off on compliance
5. Sprucing up for listing
6. Showcasing the place
7. Let’s get your rental out there
8. Choosing your lucky tentants
9. Keeping your house in order
1. The inspection connection
We offer in-person inspections of your property for appraisal purposes, and to get to know you a bit better. Being there allows us to go beyond on-paper details to get a clear idea of your investment’s features, plus any maintenance issues that might pop up in future.
2. Praiseworthy appraisals
You’ll be presented with a rental figure to shoot for, informed by our in-depth research of properties similar to yours, within the context of current market conditions. We’ll also include some info about our team, what inclusions our service entails, and our fee structure.
3. Welcome aboard new landlord!
You’ve decided to go with us – great news! There’s a bit of paperwork to go through, but we’ve prefilled as much as possible to make things easier. If you’re switching over from another agency, you’ll be guided through the process and expected timeframes.
4. Checking off on compliance
Before we start collecting the rents, we’ll need to ensure all the Is are dotted and Ts crossed. You might have come to us to set up your investment property from the get-go, or maybe you want to switch over from another property management provider. Either way, we’ll verify compliance of:
- Smoke alarms
- Water utility
- Pool safety (if applicable)
We’ll share our trusted local tradies network for any work required to get your property up to scratch.
5. Sprucing up for listing
Unless you already have tenants in the property, the next step is to show ready renters why your place is such a find. Our proactive property management team will step things up a gear, doing an in-depth audit of the property, identifying the ‘low-hanging fruit’ enhancements that will add value.
6. Showcasing the place
Once things are picture-perfect, it’s lights, camera, action! It makes sense that as investors, you’ll be tracking every dollar spent. That’s why we’re thinking about how to make your place a blockbuster hit on an indie film budget. One way we do this is by sourcing a photographer who can also do virtual tour creation, offering you both services at a price point of just photos alone from a traditional photographer.
7. Let’s get your rental out there
With all our items in place to showcase your rental, we’ll revisit the market data on rents for similar offerings (in case anything’s changed since you signed on), and present final pricing recommendations. Ultimately though, you’ll decide the number to shoot for.
We’ll help you hit the right targets through a strategic online and offline campaign, listing your property on the major websites and conducting multiple open homes. You’ll be sent regular reports on things like:
- Views on your online listings (including how many people saved your property, and repeat visits).
- Total numbers at your open homes.
- Total number of applications submitted.
By gauging footfall through to inspections and feedback from prospective tenants, we’ll soon get an idea if the asking price is viable, or if it needs recalibration.
8. Choosing your lucky tentants
Once we’re satisfied we’ve compiled a promising pool of potential tenants, we’ll present you with a list of options. In line with your preferences, we’ll either show you all interested parties or a shortlist of the strongest applicants. All the candidates you see will have had their finances and rental history thoroughly vetted by us.
Working together, we’ll narrow down the possibilities to the ideal option. Your lucky tenants have been found!
9. Keeping your house in order
Once it’s all up and running, all you really need to do is sit back and watch those rents roll in! We’ll keep you informed of any unexpected developments or issues that need your input, but as a general principle, we try to do all the heavy lifting for you. After all, that’s why you hired a property manager in the first place – to manage (duh).
Here’s a breakdown of the ongoing work we put in to keep your investment property ticking along:
- Repairs: Any maintenance issues prompted by tenants’ texts, emails or tickets via our online system – or identified by us during routine inspections – are reviewed and responded to accordingly. Depending on our arrangement with you, we’ll have an allocated fund we’ll use with discretion, or we’ll run all spending by you prior to commissioning the work.
- Rent and fees: Tenants pay rent directly to our trust account. Our fees are automatically deducted through our management software, and your profits are distributed to your account at the end of each month.
- Keeping in touch: Usually, we’ll phone or text you if something comes up that you need to know about right away. With overseas or interstate clients we also use WhatsApp. For non-urgent matters we might send an email. At the outset, we’ll ask you about your preferred communication method – it’s all about making the landlords as comfortable as possible.
Want a team that more than ‘just manages’?
We’re excited to show new investors and seasoned landlords the benefits of our fresh approach.
Let’s talk
What rent could I get?
Perfecting the property management process
Preparing for a big move
Hilder Road, The Gap
Case study
Changing management
Malgoa Street, The Gap
Case study
FAQs
Questions sellers always ask us
The extra questions you should ask
Who will I be working with through the onboarding and ongoing maintenance of my home?
Our property management director Stephen will be your main point of contact, with additional support provided by our admin team.
Why are the management fees all different?
When comparing management fees across different agencies, it’s important to consider what the service includes (and what’s charged as an optional extra).
A lot of agencies will charge extra for admin fees, owner statements, regular inspections, and maintenance reports. Lower fees generally means a ‘no frills’ service. When you require the extras, you’ll be billed for them.
At Team Loyle we include all the bells and whistles in our standard fee.
Will you contact me before any maintenance or work is carried out?
We always try to balance keeping landlords fully informed without overburdening you with small stuff. At the outset, we’ll prepare a document called a Form 6, outlining what costs can be incurred on your behalf without prior approval.
At the same time, we’ll keep you apprised of any planned work. If you have any questions or concerns, we’ll always explain the reasons we’re doing the repairs, and canvas alternatives where we can.
We’ll help you navigate recent legislation relating to emergency repairs and minimum housing standards, ensuring you’re property remains compliant but cost-effective.
How do you deal with disputes?
When issues arise between landlords and tenants, we always try to first resolve things internally. Going to an external mediator like the RTA or QCAT should be reserved as a last resort.
Sometimes the solution is as simple as educating tenants (and landlords) about the dos and don’ts. We find there are a lot of misconceptions and false assumptions about what the rules around rentals are.
As always, communication’s the key. If a tenant feels they aren’t being heard, it can lead to dramas. We try to defuse potential conflict by always keeping in dialogue with renters.
Ultimately, if an issue arises that can’t be sorted out in-house, we will reach out to the RTA, who’ll organise a mediation session. If mediation doesn’t work, the matter can go to QCAT. Throughout this formal process, we’ll represent your interests as the landlord.
What’s preventative maintenance and why is it important?
Preventative maintenance is essentially work done to a property to proactively guard against future problems.
One of the most critical areas relates to mould. Houses with previous flooding, leaky pipes, and rising damp, can be prone to black mould – a real human health risk. If a tenant developed an illness due to a mould infestation, you the landlord could potentially be held legally liable for negligence.
While we aren’t mould experts, we have connections with professionals who can assist you with identifying and removing mould, and catch other little issues before they end up costing you big-time.
How long does it take you to respond to requests from landlords and tenants?
While the turnaround time for fully resolving a repair job or a landlord’s request for documentation varies on a case-by-case basis, we’ll always respond to your message before close of business on the same day.
It’s harder than ever to get a tradie to turn up these days, but we’ve built a solid network of contractors over the years, giving you peace of mind that your property’s maintenance will be seen to in a timely manner.
How do you keep in touch with landlords in tenants?
We always try to get a quick read on the individual landlord or tenant’s preferred communication method (phone, SMS, email, carrier pigeon…)
Usually we’ll phone or text you if something comes up that you need to know about right away. With overseas or interstate clients we also use WhatsApp. For non-urgent matters we might send an email.
The last word from satisfied landlords
We have heard all the management horror stories, and this was our first time owning an investment property. We can truly say, hand on heart, we know Stephen, Kathleen and Megan truly care about our property… They have navigated some tricky situations for us with some lovely honesty and you can tell they truly want to do a good job. We feel well informed and represented.
Niamh and Allan (Landlords) Malgoa Street, The Gap
Our property was previously managed by another large real estate company where there was minimal engagement and felt our property was just a number. We made the decision to move to Team Loyle and have been really impressed with their professionalism. Stephen and his team are in regular contact and have been honest and upfront with both us and the tenants, and have gone out of their way to get maintenance issues fixed quickly, saving us money. We definitely feel they go above and beyond for us and our investment property.
Todd an Gretta (Landlords) Garran Place, The Gap
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